The Australian aged care system is undergoing a significant transformation, with the new Aged Care Act 2024 set to come into effect on 1 July 2025. This sweeping reform, design the put the rights and needs of older Australians at the forefront, will create a more person-centred, accountable, and transparent care environment. Amid these changes, KompleteCare stands out as a leader in adapting to these shifts.
As the industry braces for the full implementation of the Act, KompleteCare is already ahead of the curve, ensuring it meets the new legislative requirements while continuing to deliver exceptional care.
Putting clients’ rights first
One of the most significant amendments under the new Aged Care Act is the emphasis on older Australians’ rights. The Act mandates a Statement of Rights, which guarantees individuals the ability to access a designated person of their choice at any time. At KompleteCare, our deep commitment to individual-centred care aligns seamlessly with this shift. We have long advocated for empowering individuals to make informed decisions about their care, and we continue to ensure everyone receives the support needed to navigate their support options, in full accordance with the new requirements.
Transparent and fair fee structure
The new Act introduces changes to aged care fees, including increased transparency and greater scrutiny around financial hardship claims and service changes. With the government focusing on means-testing and providing clear guidelines for financial hardship, KompleteCare is ahead of the game. Our existing models ensure clear communication about costs, with no hidden fees, and we have a structured support system in place to assist clients facing financial difficulties.
In line with the Act’s amendments, we are also refining our fee structures to ensure that any financial assistance, including fee reduction supplements, is communicated transparently and effectively. Our clients can rest assured their financial wellbeing is considered as part of their overall care plan.
Adapting to a more flexible in-home care model
Under the new Aged Care Act, home care packages will be restructured, with funding now allocated as a ‘budget’ that can be used across a broader range of approved services. This shift mirrors KompleteCare’s long-standing approach to care, which is already highly flexible and tailored to meet the unique needs of everyone.
By offering services that span across personal care, community engagement, household assistance, and more, KompleteCare ensures older Australians can maintain their independence in the comfort of their own homes, while also ensuring these services meet the criteria laid out in the new Act.
Supporting a high-quality, full compliant workforce
The amendments to the Aged Care Act introduce stronger workforce regulations, ensuring aged care workers are well-trained, supported, and held accountable for delivering high standards of care. KompleteCare has always placed a strong emphasis on staff development, regularly upskilling their team to meet the highest standards of care.
This commitment is particularly evident through our sister company, Skills Centre Australia, who provide industry-recognised training and upskilling courses for healthcare professionals, including our own staff. Whether it is enhancing skills or staying ahead of evolving industry standards, their expert-led courses are designed to equip our team with the knowledge and expertise required to deliver exceptional care to our clients. This proactive approach ensures our workforce remains highly qualified and ready to meet the new industry demands.
As the new regulatory frameworks come into play, KompleteCare is well-positioned to continue its industry-leading practices, ensuring all care workers are not only highly trained, but also adhere to the evolving requirements around safety and compliance.
Emphasising the role of technology
One of the lesser discussed, but crucial, amendments under the new Aged Care Act is the requirement for greater oversight and data transparency, especially when it comes to managing care services. KompleteCare is at the forefront of adopting digital solutions to streamline our care coordination and communication.
Through our secure, easy-to-navigate client portals, KompleteCare ensures all our stakeholders—clients, families, and the organisation as a whole—can monitor progress, access resources, and stay fully informed. This seamless integration of technology not only supports transparency, but also ensures care plans are regularly reviewed and adjusted to meet the client’s changing needs.
Navigating the complexities of restrictive practices
One of the critical amendments to the Aged Care Act is the sunsetting of restrictive practices immunity by December 2026. This will require providers to ensure restrictive practices are only used when absolutely necessary and in compliance with both the national and state regulations. KompleteCare has long held a commitment to dignity and respect for all our clients, with a firm stance against the unnecessary use of restrictive practices.
In anticipation of these changes, KompleteCare has implemented robust protocols to ensure all care strategies prioritise the wellbeing and autonomy of our clients, while maintaining compliance with the Act’s stringent guidelines on restrictive practices.
Meeting new standards in complaints and feedback
The amendments to the Aged Care Act also include stricter timeframes for responding to complaints and ensuring defeminations are made promptly. At KompleteCare, we have a rapid response approach to feedback and already have a customer service framework in place that goes above and beyond the expectations of the new regulations.
Our commitment to resolving issues swiftly and transparently ensures clients have a clear path to voice concerns and receive timely solutions—a critical component of the new Act’s focus on improving aged care experiences.
KompleteCare is at the forefront of the changes brought about by the Aged Care Act 2024, actively driving progress within the industry. By aligning our operations with the upcoming legislative amendments, we are ensuring our clients receive exceptional care, centred around their rights, flexibility, and dignity.
As Australia transitions to a new era in aged care, our proactive approach guarantees that we remain a trusted, industry leader in providing personalised, transparent, and high-quality care for older Australians.
*All information provided is sourced from the Australian Government and is correct at the time of publication. Information may change until the Support at Home Program commences on July 1st, 2025.
