Aged Care Complaints:

We encourage you to advise us if you feel you have cause for complaint. You should first raise it with KompletCare’s management. We will address any complaint you may have fairly, promptly and in a confidential manner. If there is a dispute which cannot be resolved locally or regionally, the dispute may be referred by you, the Client Representative or management to:

Linda Sharrock (The Director)
Phone: 08 8265 5696
Fax: 8164 1884
Email: linda@kompletecare.com.au

Complaints may also be referred to a number of services as set out below.

  • Aged Care Quality and Safety Commission.
  • The Aged Care Complaints Scheme operates within the Department of Health and Ageing and receives complaints under the Act.

Complaints can be made:

    • Online:

You can submit a complaint through the Online Complaints Form.
They will respond to you during business hours; within 24 to 48 hours after receiving
your complaint. If your matter is urgent, please free call 1800 951 822.
For more details see: https://www.agedcarequality.gov.au/making-complaint

    • By phone: 1800 951 822.
      Or if you need an interpreter you can phone the Translating and Interpretation Service on 131 450 and ask them to put you through to the Aged Care Quality and Safety Commission. 1800 951 822

Translating and Interpretation

Or if you need an interpreter you can phone the Translating and Interpretation Service on 131 450 and ask them to put you through to the

Aged Care Quality and Safety Commission. 1800 951 822

Translating and Interpreting Service (TIS) – 131 450

Aboriginal Interpreter Service (AIS) – 1800 334 944

Kimberley Interpreting Service (KIS) – 08 9192 3981

For hearing or speech impaired TTY users phone 1800 555 677 then ask for 1800
951 822

For Speak and Listen users phone 1800 555 727 then ask for 1800 951 822

For Internet relay users connect to https://www.iprelay.com.au/call/index.aspx and enter 1800 951 822

In writing:

Address your letter to the Aged Care Quality and Safety Commission:

GPO Box 9819, in your capital city.

Feedback, comment and suggestions:

If you have any feedback, comments or suggestions please either:

Verbally – Call and speak to your co-ordinator or the Director.

In writing – There is a feedback form that you can use if you prefer.

Feedback and Complaints

We would love to hear your concerns so that we can address any issues.

We will not send you spam. Our team will be in touch within 24 to 48 hours Mon-Fri (but often much quicker)
Thanks. Your submission has been entered into our Complaints and Feedback management system and will remain on record.