Each year, R U OK Day reminds Australians of the power of a simple question: “Are you OK?” It’s a day that shines a light on mental health, breaks down barriers to conversations about emotional wellbeing, and encourages us to reach out to those around us. Family, friends, colleagues, and anyone who may be struggling, R U OK Day encourages us to all pause, reach out, and ask a question that might seem small but carries a significant impact.
At KompleteCare, we believe that caring for someone goes beyond physical support; it’s about emotional connection, trust, and being there when it matters most. Every day, our team supports clients, their families, and one another by creating spaces where people feel safe to share their thoughts and feelings. Whether it’s a quiet moment during a home visit, a chat over a cup of tea or coffee, or checking in with a colleague, these conversations are at the heart of what we do.
What is R U OK Day?
R U OK Day is a national day of action dedicated to raising awareness around mental health and suicide prevention. Its message is simple yet profound; by asking and listening, we can help those around us feel supported and connected. A conversation can change a life. This year, R U OK Day is observed on Thursday, the 11th of September 2025, but its message is relevant every day of the year.
Why R U OK Day Matters?
Mental health challenges are far more common than many people realise. Each year, around one in five Australians experiences a mental health condition. Social isolation, financial pressures, life changes, or even unspoken struggles can leave people feeling overwhelmed.
Often, people suffering in silence believe no one notices or cares, or they don’t know how to reach out for help, which is okay. R U OK Day reminds us that asking, “Are you OK?” is a small act that can open the door to support, connection, and even potentially save a life.
How to ask: R U OK?
Starting the conversation can be difficult, but it’s an essential first step. When asking if someone is okay, choose a suitable time and place, preferably a private and calm location. It is also important that you are ready for the conversation that takes place, because sometimes it’s not easy. Some questions you can ask yourself beforehand: Are you in a good headspace? Are you willing to genuinely listen? Have you set aside the time you might need?
It’s important to be relaxed and genuine; your care and support matter more than perfect words. You could start with “I’ve noticed you seem a little bit down lately, are you OK?” But remember that it’s okay if you don’t have all the answers. It can be difficult for people to discuss their personal struggles, and they may feel emotional, embarrassed, or upset.
Once you have asked, it’s essential to listen and take their words seriously, avoiding interruptions and rushing the conversation. Avoid judgment or trying to fix things straight away; sometimes silence is okay. Give them time to share what they want to. Show you have listened by repeating back what you have heard and asking if you have understood them correctly.
Once they have opened up, encourage them to do something that might lighten the load or, if appropriate, consider professional support. You don’t have to have the answers or be able to solve their problems, but you can help them consider the next steps and actions they can take to manage their situation.
If they are not okay, help them consider what might be helpful. This could be talking to a loved one, visiting their GP or accessing a support service. You can ask, “What’s a first step you think you could take?” If it’s appropriate, offer to help them take that step. You can also suggest that they think about what has worked for them or helped them when they have felt this way or faced similar challenges in the past.
Remember to check in again soon to see how the person is doing. During the conversation, ask them to suggest a time that’s good for them, “Do you mind if I drop by again soon to see how you are travelling?” It’s also important to understand that sometimes it can take a long time for someone to be ready to seek professional help. Try to reinforce the benefits of seeking professional help and suggest different avenues.
What do you do if someone says that they are not OK?
Hearing someone say that they are not OK can be daunting. You might worry about saying the wrong thing or feel unsure about what to do next. But remember, you don’t have to have all the answers, just be there for them. It’s essential to allow the person to fully express their emotions (let them blow off steam) and reassure them by actively listening to everything they say. Deal with the emotions first, then you can discuss the issues more rationally once they are better able to explain what’s going on. Being a good listener is one of the best things you can do for someone when they are distressed.
Sadness or tragic incidents are often difficult to deal with because we empathise with the person and feel helpless when we cannot take away their sadness or pain. If someone begins to cry, sit quietly and allow them to cry. Lowering your eyes can minimise their discomfort.
It’s important not to leave them alone if they are in immediate danger. If you are worried about their immediate safety, call 000. Crisis helplines are there for you too. If you are finding the conversation difficult, call Lifeline 13 11 14, or contact the Suicide Call Back Service on 1300 659 467, who can provide immediate support and advice. Encourage them to reach out for professional help as soon as possible, and if they refuse help, gently keep the door open, “I’m here for you whenever you want to talk”. Sometimes just being heard is enough to make a big difference.
Need Professional Help?
If you or someone you know is struggling, please reach out to one of these services:
- Lifeline: 13 11 14 (24/7)
- Beyond Blue: 1300 224 636 (24/7)
- Mental Health Triage Service (SA): 13 14 65
- Suicide Call Back Service: 1300 659 467 (24/7)
- 13 YARN: 13 92 76 (24/7)
- Kids Helpline: 1800 551 800 (24/7)
- MensLine: 1300 789 978
- 1800RESPECT: 1800 737 732 (24/7)
For emergencies, always call 000.
Supporting our team at KompleteCare
Looking after the mental health and well-being of our staff is just as important as the care we provide to our clients. At KompleteCare, we have dedicated support in place to ensure our team always has someone to turn to.
Nola, our staff Liaison Officer, is here to listen, guide, and support our staff through challenges, both professional and personal.
David, our in-house Chaplain, provides a compassionate, confidential space for those seeking emotional support.
At KompleteCare, our office teams and Support Workers regularly undertake mental health training, ensuring they are equipped with the tools to recognise when someone might be struggling and to offer meaningful support.
These supports reflect our commitment to a workplace where mental health is valued, conversations are encouraged, and no one has to face the challenges alone.
Be the Difference
You don’t need to be an expert to ask someone how they are going; you just need to care. By asking, listening, encouraging action, and following up, you can help someone feel less alone and remind them that support is available.
R U OK Day is not just one day in the calendar: it’s a reminder of the power of connection all year round. A genuine conversation may seem small, but it can interrupt someone’s downward spiral, make them feel valued, and guide them to the help they need.
So, this R U OK Day, let’s not just wear the yellow badge or share the hashtag; let’s start honest conversations. Pick up the phone, send a message, invite a colleague for coffee, or take a moment to ask, “Are you OK?”. You never know the power of four simple words until you ask them. Your conversation could be the turning point in someone’s life.
We encourage everyone – our clients, staff, and the wider community- to start a conversation that could change a life. Because at KompleteCare, putting our heart into every home also means putting our heart into every conversation.