As reforms continue to shape our healthcare sector, many Australians are finding that accessing support is not as immediate as they hoped for.
Under the Support at Home program and NDIS framework, the process of applying for funding can take weeks, or even months. For some, that delay is more than an inconvenience – it is a barrier to getting help when it is needed most.
While government-funded care remains vital for long-term affordability, families are increasingly finding the gap between needing support and receiving it is widening. For those recovering from surgery, living with chronic illness, or adjusting to sudden changes in independence, this wait is particularly challenging.
The growing price of waiting
Government systems were designed to ensure fairness and quality through careful assessment and means-testing. However, as more Australians seek home-based support, the demand has outpaced administrative capacity. The result is a queue that many cannot afford to sit in.
During this waiting period, daily care needs do not stop. Tasks such as showering, cooking, wound care, or transport still require attention. Without support, families often step in to fill the gap, risking burnout or financial strain.
A private option without red tape
As an in-home and community care provider, KompleteCare sees the increasing demand from clients who need urgent assistance, but do not yet have government funding in place. Luckily, we have our Priority Cate Packages, a private service model designed to deliver immediacy, flexibility, and consistency.
Unlike traditional funding pathways, no assessment, approval, or lock-in contract is required. Clients can begin receiving care almost immediately, with services tailored to their needs and budget.
Our Priority Care Packages are structured to suit different levels of need, with transparent pricing and no hidden fees. This includes:
| Package | Hours per week | Hours per month | Cost per week | Cost per month |
| Opal Care – Basic | 1 hour | 5 hours | $75 per week | $375 per month |
| Sapphire Care – Starter | 2 hours | 9 hours | $150 per week | $675 per month |
| Ruby Care – Essentials | 3 hours | 13 hours | $225 per week | $975 per month |
| Diamond Care – Comprehensive | 4 hours | 17 hours | $300 per week | $1,275 per month |
Government-subsided care typically averages between $90 and $100 per hour, with many clients contributing to the total cost (depending on their incomes and package level). KompleteCare’s private model offers a transparent, flat-rate alternative that can be scaled up or down as needed. Our services and fee schedule include:
| Service type | Weekday rate | After hours | Overnight | Weekends | Public holidays |
| Personal Care / Domestic / Social Support | $78.95 | $86.85 | $88.40 | $110.55-$142.10 | $173.70 |
| Care Management* | $87.85 | $96.65 | $98.40 | $123-$158.10 | $193.25 |
| Gardening and Maintenance | $78.95 per hour | – | – | – | – |
| Social Groups (On-site / Excursion) | $90 / $160 | – | – | – | – |
*Use of vehicle for client transport: $1.20 per km
A bridge between systems
For many Australians, private care is emerging as a practical bridge between government systems and real-world needs. KompleteCare’s Priority Care Packages provide a dependable option for those waiting on assessments, package approvals, or additional funding.
The approach offers clients immediate access to services, flexibility to adjust support levels as their situation changes, and the reassurance of consistent, reliable care.
As Australia’s health landscape continues to evolve, flexible care options like these are likely to play a growing role in supporting independence, reducing hospital admissions, and ensuring no one is left waiting when care is needed.
If you or a loved one need support, contact our friendly team today on (08) 8265 5696 or fill out the enquiry form on our website.