Frequently Asked Questions

“The questions are just as important as the answers”

Sometimes it can be hard to find the right questions to ask. We have compiled a list of our most frequently asked questions by clients to help you on your path.

Frequently Asked

I like what KompleteCare have to offer how do I begin?
We would love you to join our family, let’s start by connecting you with one of our friendly staff who can chat with you and guide you in the right direction. We aim to reply within 24 hours of all calls and emails or why not try our live chat option on our website to connect with a team member sooner.

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How can KompleteCare help me to stay connected to news and events that matter to me ?
KompleteCare has staff who are dedicated to helping you stay in touch with everything happening in your community.
Join in on news and adventures by checking out our news section on our website or by following KompleteCare on Facebook.

Breaking News

Do you provide help and services for all ages?
KompleteCare can provide in home and community support-based services for clients of all ages.

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How do I become a member of the KompleteCare team?
KompleteCare are always looking for new members and welcome all employment enquires, we have a join our team section on our site for anyone keen to become a part of our family.

Join our team

How long will it take to get support organised?
Like all good things, you will be asked to wait. However, Kompletecare aims to have your supports in place within 2 weeks of your initial contact with one of our team members.

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Can I choose the support worker who cares for me or my loved one?
KompleteCare respects your feelings as to whom will care for you or provide services to you. We pride ourselves on putting your needs first and giving you a level of control regarding all services we provide.

Our goal is to ensure you feel happy and well supported while living as independently as possible.

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What is a Case Manager and how can they help me?
A KompleteCare Case Manager is available to all aged care and disability clients. Personally, assigned to you, a Case Manager will oversee all your applications, services, funding and anything else you may need in way of supports. A Case Manager is our way of showing you how important you are to us!

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What if my elderly parents struggle to speak or understand English?
KompleteCare employs staff from a variety of different cultural backgrounds and spoken languages. We also utilize ‘TIS National’ (TRANSLATING AND INTERPRETING SERVICES).

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How much will it cost me? Can the government provide help?
There are many ways one can access assistance with KompleteCare. Not only do we provide privately funded disability and aged care services, but we are also registered with the NDIS and My aged care under the Home Care Package Program. Our goal is to maximize funds provided through these programs. Alternatively, we can also provide aged care clients who are approved and awaiting assignment of a Home Care Package a reduced fee option. This can often be helpful for those who need assistance now but are facing a long wait.

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Does KompleteCare provide their services in my area?

KompleteCare provides Disability and Aged Care services throughout Adelaide. Our office locations are Kilburn (Head Office), Modbury, Edwardstown and Willaston. With our far north Willaston office providing services for Adelaide Hills areas such as Gawler, Barossa, Kadina & Moonta.

Our next goal is establishing offices throughout rural South Australia in the near future, as help in these areas is very much needed.

If you are unsure if we provide services in your location, it is always best to contact one of our friendly staff.

Modbury Office

Edwardstown Office

Willaston Office

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As always if you can’t find what you are looking for here, try out our live chat button (bottom right of the page) or our contact form below.

Either way, someone will always be there to answer any questions you may have.

Ask away!


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