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Frequently Asked Questions

“The questions are just as important as the answers”

Sometimes it can be hard to find the right questions to ask. We have compiled a list of our most frequently asked questions by clients to help you on your path.

Frequently Asked

I like what KompleteCare have to offer how do I begin?

We would love you to join our KompleteCare family. Let’s begin by connecting you to one of our friendly Service Representatives who will guide you every step of the way. For your convenience, we offer 3 main ways to reach them.

1. Fill out our Personal Enquiries Form (located on the homepage of our website)

2. Send us an email at enquiriessa@kompletecare.com.au (for South Australian residents) or enquirieswa@kompletecare.com.au (for Western Australian residents)

3. Simply give a call on (08) 8265 5696

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How can stay up to date with KompleteCare news and events?

There is always something exciting going on at KompleteCare! We have excellent informative videos released weekly on our Youtube channel, Regular updates and monthly competitions across our social media accounts on Facebook & Instagram and our very popular exclusive KompleteCare articles right here on our website on our NEWS page. Keeping you informed on the latest instustry news, personal stories from our staff and clients, and all the exciting events and expos throughout the year. 

All you need to do is click on the little icons on the top right of your screen and follow us to keep up with KompleteCare. 

Breaking News

Do you provide Support Coordination?

Yes!

As of 2021, KompleteCare can now offer Support Coordination to the extensive list of services and supports we provide. To find out more you can speak with your Case Manager or call our office on (08) 8265 5696 and our friendly reception staff will connect you to our helpful Service Representatives. 

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Are KompleteCare hiring at the moment?

As one of Australia’s fastest-growing service providers, KompleteCare is always looking for new members to join our team. We welcome all employment enquiries. Some of our most regular sought after roles in our team are; Home Support Workers, Case Managers and Rostering. We also offer traineeships for Home Support Workers just starting their care journey. 

If you think you have what it takes to be part of the KompleteCare family, head over to our JOIN THE TEAM page and fill out our online job application or alternatively you can email your resume to our Recruitment Officer, Lyn at recruitment@kompletecare.com.au 

 

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How long does it take to get support organised?

KompleteCare prides itself on our Rapid Response Policy. We guarantee to be in contact with you within 24 hours of your enquiry. We do our utmost to have your services and supports in place within 2 weeks of your initial contact with one of our Service Representatives if your funding is already in place.

Don’t have your funding yet?  That’s okay, we can help with that too. Our friendly Service Representative will assist you, obligation FREE with your My Aged Care or NDIS funding application. 

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Can I pick my Home Support Worker?

KompleteCare uses the “Best Fit Practice’ method to ensure you are happy and in control of all services and supports you receive with us, including those who take care of you. 

During your initial consultation with one of our Service Representatives, they will take the time to get to know you and learn what you wish to achieve from our services, your personal interests, preferences and needs. They will then work with our Case Management team to find the most suitable Home Supports Workers for you.  

If at any time you are not happy with your Support Worker/s, we will always do our best to replace them immediately for you and find a suitable replacement without question or judgement. 

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What is a KompleteCare Case Manager and how can they help me?

A KompleteCare Case Manager is personally assigned to you all our Aged Care and Disability Care clients. The role of your Case Manager is to oversee all your applications, services, funding and anything else you may need in way of supports.

No more being passed around from person to person! Once you join the KompketeCare family you will now have your own one-stop point of contact for all your questions, assistance and communications.

A KompleteCare Case Manager is our way of showing you how important you are to us and how dedicated we are to providing each client with personalised care and attention. 

Your Service Representative will discuss with you the minimal cost of this service which is included in your MAC or NDIS funding, so no out of pocket expense for you. 

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Is KompleteCare equipped to provide supports for different cultures and diversities?

KompleteCare employs staff from a variety of different cultural backgrounds and spoken languages. We also utilize ‘TIS National’ (TRANSLATING AND INTERPRETING SERVICES).

No matter your culture or diversity, KompleteCare will go above and beyond to care for you with respect, understanding and inclusivity. 

We value all our clients and will always use our “Best Fit Practice” policy to find the right Home Support Worker for your needs. 

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How much are your service?

There are many ways one can access assistance with KompleteCare. Not only do we provide privately funded Disability and Aged Care services, but we are also registered with the NDIS and My Aged Care under the Home Care Package Program.

Our goal is to maximize funds provided through these programs. Alternatively, we can also provide Aged Care clients who are approved and awaiting the assignment of a Home Care Package a reduced fee option. This can often be helpful for those who need assistance now but are facing a long wait.

All our fees and charges are in line with My Aged Care and NDIS guidelines and our updated price guide can be found in the resources section at the bottom of this page.  

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What areas does KompleteCare service?

KompleteCare provides Disability and Aged Care services throughout metro Adelaide and Perth.

Our office locations are Kilburn (Head Office), Modbury, Edwardstown, Willaston and Perth.

Our far north Willaston office provides services for a limited amount of  Adelaide Hills areas such as Gawler, Barossa, Kadina & Moonta.

Our Perth office currently services the Northern districts with the plan to expand further into the south by July 2022.

Our next goal is establishing offices throughout rural South Australia and the Northern Territory in the near future, as help in these areas is very much needed.

If you are unsure if we provide services in your location, it is always best to contact one of our friendly staff.

Modbury Office

Edwardstown Office

Willaston Office

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If you can’t find the answer you are looking for here, please feel free to give our office a call                   on (08) 8265 5696. We would be happy to assist you further. 

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