NDIS COMPLAINTS

We encourage you to advise us if you feel you have cause for complaint. You should first raise it with KompletCare’s management. We will address any complaint you may have fairly, promptly and in a confidential manner. If there is a dispute which cannot be resolved locally or regionally, the dispute may be referred by you, the Client Representative or management to:

Linda Sharrock (The Director)

Phone: 08 8265 5696

Fax: 8164 1884

Email: linda@kompletecare.com.au

In writing: KompleteCare 5/977 North East Road Modbury, SA, 5092 Please address to Director.

Complaints may also be referred to a number of services as set out below.

  • NDIS Quality and Safeguards Commission.
  • The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and

safety of NDIS supports and services. Complaints can be made:

Online:

You can submit a complaint through the Online Complaints Form.

They will respond to you during business hours; within 24 to 48 hours after receiving your complaint. If your matter is urgent, please free call 1800 035 544

For more details see: https://www.ndiscommission.gov.au/about/contact

By phone: 1800 035 544

Translating and Interpreting Service (TIS) – 131 450

Aboriginal Interpreter Service (AIS) – 1800 334 944

Kimberley Interpreting Service (KIS) – 08 9192 3981

For hearing or speech impaired TTY users phone 1800 555 677 then ask for 1800 951 822

For Speak and Listen users phone 1800 555 727 then ask for 1800 951 822

For Internet relay users connect to https://www.iprelay.com.au/call/index.aspx and enter 1800 035 544

In writing:

Address your letter to the National Disability Quality and Safeguard Commission:

GPO Box 210, Penrith, NSW 2750.

Feedback, comment and suggestions:

If you have any feedback, comments or suggestions please either:

Verbally – Call and speak to your co-ordinator or the Director.

In writing – There is a feedback form that you can use if you prefer.

Feedback and Complaints

We would love to hear your concerns so that we can address any issues.

We will not send you spam. Our team will be in touch within 24 to 48 hours Mon-Fri (but often much quicker)
Thanks. Your submission has been entered into our Complaints and Feedback management system and will remain on record.